Helpdesk
This remote control technical support service is exclusive to users of EstLite, BBEst, or Pre-View.
You may have been directed to this page by our technical support representative who has suggested that remote control of your computer is the best way to handle your call.
If you have broadband and wish to set up a session, phone us during normal (UK) business hours:
UK 028 9024 7878
ROI 048 9024 7878
USA: (330) 871-4273
Elsewhere +44 28 9024 7878
Before initiating this service, please note the following:
- If you have a personal firewall, please allow the remote access program to use your Internet connection.
- At least one Security Warning may be displayed asking if you “Trust” the source of the remote access program. Please answer “Yes”.
- Note that, when connected, the operator will be able to see everything on your screen, so you should minimise or close any window that you do not want us to view.
You will be advised which of the links below to use in order to complete the connection: –
Crimson
The technical support representative will walk you through these steps over the telephone. The information is provided below as a reference.
After you click on the link above, a screen similar to this will appear:
Click on Run to proceed.
Depending on your browser settings, a screen similar to this may also appear:
Click on Run to proceed.